CrewFrequently asked questions
What does Crew cost?
Crew · $50/month, with a 7-day money-back guarantee.
When am I charged?
Your first $50/month payment is charged at checkout. Membership renews monthly until you cancel. The money-back guarantee runs for 7 days from your first payment.
Is tax included?
Prices exclude tax where applicable; tax is calculated at checkout by our reseller Paddle.
How does the money-back guarantee work?
If Crew is not right for you, ask within 7 days of your first payment for a refund of that payment. Your first $50/month membership payment is charged at checkout.
Email support@fift.studio with the email used for purchase and your Paddle receipt reference. Do not send card details. Your refund is processed by Paddle; the time it takes to appear depends on your payment method.
Read the Refund Policy.
Can I cancel anytime?
Cancel using the link in your receipt email or the Paddle customer portal. Cancellation takes effect at the end of the current period and stops future renewals. Cancelling is separate from requesting a refund.
Which AI accounts can I use?
Your own Claude API key, or your Claude subscription in Crew’s terminal, and/or Codex on your own ChatGPT sign-in. Crew provides no AI capacity. Your AI costs are separate from the Crew price. Crew never resells AI capacity or pools logins.
Is AI usage included in the price?
Crew provides no AI capacity. Your AI costs are separate from the Crew price. Crew never resells AI capacity or pools logins.
Which macOS version do I need?
You need a Mac with macOS 26.1 or later. Crew doesn’t open on an older macOS.
See Install Crew for the version covered by the guide.
What stays on my Mac?
Your projects, conversations and agent data stay on your Mac; we do not collect them into Crew's website or membership service. Your AI coding tools may send prompts and project content to the providers you choose, under their own terms and privacy policies. This is separate from Crew's membership records.
Read the Privacy Policy.
What happens if my membership ends?
On membership lapse, Crew goes read-only. Your data stays on your Mac; Crew never deletes it.
Can I use Crew while streaming?
Presenting mode is for streaming, recording or sharing your screen with Crew open.
It covers Crew’s own windows only: other apps on your screen show as they are.
Read the Presenting guide for setup and the limits of the version it covers before going live.
How do updates arrive?
When Crew checks for an update, your Mac asks our update server whether a newer version exists and, if one does, downloads it. Like any website visit, that server sees your IP address and which version of Crew you have; we use this only to deliver updates.
See the Changelog for release notes.
How do I uninstall Crew?
Follow the uninstall guide for the version of Crew it covers.
Uninstalling Crew doesn’t cancel your membership. To stop future payments, cancel using the link in your receipt email or the Paddle customer portal. See Membership.
Where can I get help?
Email support@fift.studio. It’s the one address for everything: questions, problems, payments and refunds.
Start with Support for what to include.